Save big
On ultra-fast 5G home internet with speeds up to 100 Mbps and unlimited data

What to expect on the installation day
On the installation day for your Xplore fixed wireless system (LTE or 5G), you can expect a professional technician to handle the setup, which typically takes a few hours.
How the process looks like
Site Survey & Mounting
The technician will first identify the best line-of-sight to the nearest Xplore tower.
This determines where the equipment will be placed.
Outdoor Unit: A subscriber module (antenna) will be mounted on your roof or an
exterior wall using a bracket or a tripod.
Alignment: Technician will use specialized tools to align the antenna for the
strongest possible signal.
Interior Setup
Point of Entry: A small hole is usually drilled to bring the Ethernet cable inside to
your preferred room.
Power (PoE): The cable connects to a Power over Ethernet (PoE) adapter, which
plugs into a standard wall outlet. This provides power to the outdoor antenna
through the data cable.
Router Installation: The technician will then connect the Xplore Wi-Fi router to the
PoE adapter.
Exterior Wiring
Cable Run: A single outdoor-rated Ethernet cable will be run from the antenna down
to the entry point of your home.
Grounding: For safety and to protect against power surges, the technician will install
a surge suppressor and ground the system according to local regulations.
Sealing: Any holes drilled for the cable will be sealed with silicone, and "drip loops"
will be used to prevent water from following the cable into your house.
Testing & Handover
Before leaving, the technician will:
Verify Connection: Run speed tests on their laptop to ensure the service meets the
expected levels for your plan.
Help with Setup: Assist in getting your primary devices connected to the new Wi-Fi
network.
Quick Tips for a Smooth Day:
Access: Ensure the technician has clear access to your roof and the area inside
where you want the router placed.
Decision Maker: An adult (18+) must be present to sign off on the equipment
location and the final installation.
Furniture: If the ideal entry point is behind a heavy desk or shelf, it helps to have that
area cleared beforehand.
